India’s flag carrier Air India has decided to stop all bookings for domestic and international flights till April 30. The plan comes as the nation awaits a decision from the government about further updates on the nationwide lockdown that is set to be lifted on April 14.
Meanwhile, other carriers like IndiGo, SpiceJet, and GoAir have begun taking bookings for domestic flights starting April 15. SpiceJet and GoAir have also started providing tickets for international flights that will resume operations from May 1.
Commercial flights on domestic and international routes have been suspended till April 14 amid the nationwide lockdown to prevent the spread of coronavirus disease. However, Pradeep Singh Kharola, Civil Aviation Secretary informed that airlines are permitted to take ticket bookings for any date after April 14.
A senior spokesperson from Air India has mentioned in a recent press statement that providing an allowance to book flights with reduced passenger demand would not be commercially viable for flight operations. In such a scenario, Air India might even have to refund the passengers for the cancelled flights. Therefore, the carrier has decided to reduce its liability by suspending all bookings temporarily.
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what about the refunds ?
we are booked on 23rd April flight. can you help ?
Hi Joshua, thanks for writing
Refund process is done through BSP RA only for the time being
Nil cancellation charges on all Air India flight booked to travel in April 2020 (subject to airline)
Rebook also possible without any rebook charges but fare difference will be applicable (if any)
Is Air India offering rebook option ?
Hi Nancy, thanks for writing. Yes Air India is offering rebook option.
Though you cannot cancel the ticket but you can rebook the same at NO COST (if original ticket booked for travel in April 2020)